Chromebook Resources

Fairfield Township School

Chromebook Repair

Drop-off and Pick-up Procedures

 

Effective Tuesday February 9,, 2021 The Fairfield Township School IT Department will utilize the following schedule for Chromebook Repair Drop off and Pick up

 

Tuesdays : 10:30AM To 11:30AM – Early Childhood Entrance ONLY

 

Thursdays: 10:30AM To 11:30 AM – Early Childhood Entrance ONLY

 

 

This service will be offered during the extended remote instruction service period.

 

Please note prior to dropping off, you must have a completed ticket with the District Technology Help desk and must be listed on the daily schedule to drop off or pick up a Chromebook.

 

Please call the main office to be transferred to tech-support if you require Tech Help

856-453-1882


Please note:

For the safety of our students and families

  • Exercise social distancing when accessing the drop-off/pick-up area.
  • Wear a mask that covers your nose and mouth
  • Two people are permitted in the waiting area at one time. If two people are in the waiting areawhen you arrive, please wait outside or in your vehicle until someone leaves. Then, you may proceed to the Entrance Area.
  • If you experience difficulties during drop-off or pick-up, please call 856-453-1882

See Specific Guidelines with Regards to Drop Off and Pick Up Below

 

 

 

 

Chromebook Repair Drop-off

  1. Call the Technology Help Desk if you Require Chromebook Support

(856-453-1882)

  1. In the event your issue cannot be resolved over the phone a Fairfield Township IT Staff Member will send you a confirmation message via email or advise you over the phone to drop off your Chromebook for repair.
  2. Arrive at the Fairfield Township School Early Childhood Entrance at your designated appointment time.
  3. Remove your Chromebook from the case. Bring your Chromebook and your charger to the drop off area.
  4. Arrive at the Fairfield Township School Early Childhood Entrance with your appointment confirmation.
  5. An IT Staff Member will meet you at the entrance for Drop Off.
  6. A Fairfield Township Schools Staff member will notify you when your repair has been completed and when your Chromebook is ready for pickup.

Throughout the extended closure, the Fairfield Township School IT staff will do its best to facilitate timely device repairs.

Chromebook Repair Pick-up

  1. Fairfield Township Schools IT Staff will send you a confirmation message via email/phone communication that your Chromebook is ready for pickup. The email/phone communication will include Student Name and Device Assigned as well as any details with regards to the cost of repairs if any. Be sure to have this email handy when picking up your device.
  2. Arrive at the Fairfield Township School A -Wing Entrance on Tuesdays or Thursdays between 10:30am – 11:30 am
  3. Please use the Early Childhood Entrance Only – An IT Staff will meet you at the entrance for Pickup
  4. Wear a face mask that covers your nose and mouth

If you have another issue or if your original issue was not resolved, please complete and submit another ticket via the District IT Help Desk by calling (856-453-1882)

 

Stay Safe Everyone!